Privacy Policy

This Privacy Policy explains how FORMSTEEL TECHNOLOGIES LIMITED (“we”, “our”, “us”) collects, uses, stores, and protects personal information. We comply with the New Zealand Privacy Act 2020 and are committed to being open and transparent about our privacy practices. By using our website, submitting information to us, or engaging with our services, you agree to this Privacy Policy.

1. Information We Collect

Contact details: name, email address, phone number, company and role (if provided).
Enquiry information: details you submit via forms, emails, or phone calls.
Technical & usage data: IP address, device/browser, pages viewed, links clicked, navigation behaviour, cookies and tracking identifiers.
Behavioural analytics: heatmaps, scroll depth, and session recordings (via Hotjar).

2. How We Collect Information

Information you provide via website forms, email, or phone.
Cookies and similar technologies placed by us or our providers.
Analytics and tracking tools, including:
- Google (Google Analytics, Google Tag Manager, and Google Ads scripts).
- Hotjar (session recordings, heatmaps, surveys).
- Microsoft (tracking/telemetry and CDN), and Microsoft Dynamics (our CRM).

3. Purpose of Collection

Responding to and managing enquiries, quotes, and customer relationships.
Providing and improving our products, services, and website.
Measuring website performance and user behaviour to improve usability.
Marketing and remarketing (where applicable) and measuring campaign effectiveness.
Supporting sales operations and CRM processes in Microsoft Dynamics.

4. Cookies & Tracking Technologies

Our site uses cookies, pixels, tags, and session recording technologies to analyse traffic, enhance functionality, and support marketing. You can control cookies through your browser settings; blocking some cookies may affect site features.

Opt-out options:

Google Ads/Analytics: https://adssettings.google.com
Hotjar: https://www.hotjar.com/legal/compliance/opt-out

We may share personal information with trusted service providers to help us operate our business and website, including:

Google (analytics, tag management, marketing tools).
Hotjar (behavioural analytics).
Microsoft (analytics/telemetry, hosting/CDN) and Microsoft Dynamics (CRM).
Website hosting, IT, and security providers.

We do not sell personal information.

6. International Data Transfers

Some information may be transferred to or stored on servers located overseas (including the United States and the European Union) by our third-party providers such as Google, Microsoft, and Hotjar. We take reasonable steps to ensure appropriate safeguards and protections are in place for these transfers.

7. Data Retention

We retain personal information indefinitely where it is needed for long-term customer history, project continuity, technical support, warranties, or repeat engagement. We conduct periodic reviews and securely delete information that is no longer required for business or legal purposes.

8. Security of Your Information

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, including via access controls, secure storage, and technical safeguards appropriate to the information we hold.

9. Your Rights (New Zealand)

Request access to personal information we hold about you.
Request correction of any personal information you believe is inaccurate.
Request removal or limitation of processing where appropriate.

10. Complaints

If you have a privacy concern, please contact us first using the details below. If we cannot resolve your concern, you may contact the Office of the New Zealand Privacy Commissioner at privacy.org.nz or by phone on 0800 803 909.

11. Contact Us

FORMSTEEL TECHNOLOGIES LIMITED
Email: sales@formsteel.co.nz
Phone: 0800 800 003
Website: https://formsteel.co.nz

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.